Privacy policy

Last updated 18 October 2026

1. Who we are

Scopeme is a condition-report tool for property managers in Queensland. In this policy, “Scopeme”, “we” and “us” mean the business that runs this website and the Scopeme service.

This policy explains what personal information we collect, why, who sees it, where it is kept and how you can ask us about it. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

We act in two roles. For our customers’ own staff and for people who contact us, we decide how the information is used. For inspection content about tenants and properties, the real estate agency that uses Scopeme decides what is recorded and why, and we process it for the agency under our agreement with them.

2. What we collect

• Agency staff and users: name, work email, agency, role and login details.
• Pilot and sales enquiries: name, agency or business, work email, phone number, whether you are an agency or a drone pilot, number of properties managed, and what you tell us in messages or calls.
• Inspection records: property address, inspection date, inspector name, the walkthrough video and photos, audio recorded with the video, the findings drawn from them, and the report and sign-off history.
• Tenant details: names and contact details of tenants where an agency enters them, and anything a tenant says or shows during an inspection.
• Incidental content: faces, personal items, mail, screens and documents that appear in inspection photos or video, voices captured in audio, and neighbouring properties or people visible in drone images.
• Technical and usage data: device and browser type, log-in times, error logs and an edit log of changes made to each report.

We do not ask for payment card details in the app.

3. Why we use it

We use personal information to:

• create, review and store condition reports for the agency that requested them;
• find and describe issues in the inspection content, so the agency can review and sign;
• keep a record of who changed or signed a report, so it can be checked later;
• run, secure and support the service, including fixing faults;
• reply to enquiries and run the pilot program;
• meet our legal obligations.

We do not sell personal information. We do not use inspection content to advertise to anyone.

4. Inside occupied homes

Inspections can happen in homes where people live. To limit what is captured:

• Blur tools: faces, screens, mail, documents and names can be blurred, and the agency checks them before sign-off.
• Audio: the microphone records with the video, so spoken words, including conversations nearby, can be captured. The audio is stored with the inspection record, in the same way as the video and photos.
• Tenant notice: the agency is responsible for giving tenants proper notice, before the inspection starts, that it will be recorded on video and audio, and for having the legal basis to do so.

If you are a tenant and want something removed from a report or recording, contact your agency first, or contact us using the details in section 10 and we will pass it on.

5. AI processing and overseas disclosure

Scopeme uses artificial intelligence to read inspection video, photos and audio and to draft the findings and descriptions. A person at the agency reviews and decides every finding before a report can be signed.

Files are stored in Sydney, Australia. To produce the drafts, content, including audio, is sent to our third-party AI service providers, which process it outside Australia, mainly in the United States. We only send what is needed for that step.

Where we disclose personal information overseas, we take reasonable steps to make sure the recipient handles it consistently with the Australian Privacy Principles.

6. Who we share it with

We share personal information only as needed to run Scopeme:

If the business is sold, personal information may move to the new owner, who must handle it under this policy.

7. Storage, security and keeping data

• Where: files and the database are stored in Australia (Sydney).
• Security: access is limited to the agency’s own team and to Scopeme staff who need it.
• Separation: each agency’s properties, photos and reports are visible only to that agency.
• Keeping data: tenant details are deleted on a set schedule. Signed reports and their edit logs are kept for the period set out in our agreement with the agency, because agencies may need them for disputes.
• Breaches: if a data breach is likely to cause serious harm, we will notify the people affected and the Office of the Australian Information Commissioner, as the law requires.

8. Your rights, access and complaints

You can ask us for the personal information we hold about you, and ask us to correct it. We will reply within 30 days. For inspection content, we may need to refer your request to the agency that holds the report. We may refuse a request in the limited cases the Privacy Act allows, and we will tell you why.

To make a complaint, email us at jimmy@scopeme.com.au. We will respond within 30 days. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

9. This website

• The pilot sign-up form is processed by our website host, which may handle the answers outside Australia and passes them to us by email.
• The site serves its own fonts, so your browser does not contact Google or another font provider when the page loads.
• We do not run advertising or analytics cookies.
• Our server logs record basic technical data, such as IP address and pages visited, for security and fault finding.

10. Changes and contact

We may update this policy from time to time. The current version is always on this page. Last updated: 18 October 2026.

Contact: Privacy, Scopeme, jimmy@scopeme.com.au, 0447 594 020, Queensland, Australia.

Copyright: © 2026 Scopeme. All rights reserved. The Scopeme name, logo, software, website, report templates and written content are owned by or licensed to Scopeme. You may not copy, adapt or reuse them without our written permission, other than as the law allows or as our agreement with you permits.